Thank you for your interest in joining the Team at Design Data Corporation!
Design Data Corporation is always in search of high-quality individuals who are excited about providing the best customer service experience to our customers.
Design Data Corporation (DDC) was founded in 1984 and although we’ve grown into a tightknit Team of over 30 people, we’re still located locally in Mt. Joy and family owned and operated. Our dedication to understanding our Customers’ business is what sets us apart and enables us to provide individualized Managed IT and Cloud Services solutions that meet their unique needs. Our Customers include companies just like us – Small to medium sized businesses, as well as non-profit organizations, in the Central Pennsylvania area. We empower each of our Team Members to be proud of the excellent Customer Service and IT Support that we provide!
Why Join Design Data Corporation
At DDC you’ll find a positive atmosphere that includes remote and in-person Team Members, in which we value creative problem solving, hard work and collaboration. To be honest, though, it’s hard to capture in a short description why DDC is a great place to work!
Benefits
- Competitive Compensation – We value your education and experience
- Career Advancement – Paid Professional Development & Certification Opportunities
- Take Care of Your Health – Medical, Vision and Dental Insurance with Flexible Spending Account & Health Savings Account Options
- Plan for Your Future – 401K Retirement Plan including Company Match
- We Support Your Work – Mileage, Professional Attire, & Expense Reimbursement
- Spend Time with Family & friends – Enjoy Paid Time Off
- Hybrid Work Flexibility – If it’s the right fit for you and for us, we offer the potential to split your time between the DDC office and your home office
- Volunteer in our Community – Our “DDC Cares” program provides paid time to volunteer
IT Account Manager – Full-Time
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Position Overview
At Design Data Corporation, Client relationships built on trust are our top priority. The ideal Account Manager candidate will have a passion for helping others, excellent written and verbal communication skills, and a drive for providing exceptional customer service. Applicants should have an advanced understanding of common technology challenges – the most successful Account Managers are the ones who can understand the needs of their Clients. Account Managers collaborate closely with our Clients to analyze their IT environment and make recommendations to improve their existing security, systems and workflows.
Responsibilities
- Regularly plan, coordinate, and lead Business Review Meetings with Clients to review current IT needs, provide recommendations, and discuss long term strategic plans
- Collaborate with Engineers/Project Team Members to develop proposals that articulate our value proposition, approach and strategy to achieve successful project outcomes
- Act as a liaison and coordinate between Clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to Client needs
- Develop initiatives for increasing account growth, Client satisfaction, retention, and new opportunities
Qualifications
- Advanced understanding of the technology industry and current solutions, including computer hardware, systems, networks, security, and software
- Must have a passion and desire for learning new technologies and the ability to translate this knowledge into solutions that will benefit our Clients
- Ability to establish and maintain positive working relationships with a wide variety of contacts, including Employees, Clients and Vendors under changing work priorities and critical deadlines
Requirements
- 2+ years practical work experience in the IT industry
- CompTia, Microsoft, FortiGate and/or Datto certifications, or a desire to obtain them
- Ability to respond after hours, when necessary, to Clients to ensure prompt customer service and communication
- Local travel required – must have reliable transportation and a valid Driver’s License
Network Engineer / IT Project Manager – Full-Time
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Position Overview
Design Data Corporation (DDC) is seeking a full-time Network Engineer with experience with developing and implementing projects. The ideal candidate will possess excellent organizational skills and the ability to communicate effectively with a variety of key stakeholders, both internally and externally, to understand current challenges and desired outcomes that improve and enhance our clients’ technology infrastructures.
Responsibilities
- Successful implementation of assigned scheduled projects per the outlined project plan and budget(s)
- Lead communications with the Client related to all aspects of projects and associated service tickets
- Actively participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Actively participate with overflow, escalated, or urgent service and project tickets as needed to provide a high level of support to our clients
- Provide mentorship and training to other team members when needed
Requirements
- Project Management Experience
- A strong working knowledge of routing, switching, VPN, cloud services, storage, backup and disaster recovery, VoIP
- Ability to design, implement and troubleshoot network infrastructure
- 5+ years of Information Technology experience, including experience installing and supporting Microsoft Windows Server and hands-on experience with virtualization technologies
- Expert knowledge of Active Directory and Group Policy
- Expert knowledge of Microsoft 365 administration, with experience conducting Microsoft 365 based email migrations, as well as SharePoint & Teams experience
- Ability to manage several projects simultaneously from design to implementation
Qualifications/Certifications
- CompTIA, Microsoft, Ubiquiti, FortiGate, and/or Datto certifications, or a desire to obtain them in a reasonable timeline is a must
Additional Requirements
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- Some travel required – must have reliable transportation and a valid Driver’s License
- Position includes providing after-hours support in an on-call rotation
Network Technician – Full-Time
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Position Overview
Design Data Corporation (DDC) is seeking a full-time Network Technician with experience in providing both remote and onsite technical support. A strong working knowledge of computer systems, hardware, and software to isolate problems, and identify and implement solutions for clients. Ideal candidates will possess excellent problem-solving, analytical, and team-working skills.
Responsibilities
- Identify, troubleshoot, and analyze a wide range of computer hardware and software, server, and network related issues
- Work with PSA ticketing system, RMM tools, and documentation platform to properly create, document and resolve support requests
- Consistently provide enthusiastic and exceptional customer service
Requirements
- Critical thinking skills to solve problems
- A strong working knowledge of computer systems, hardware, and software
- Ability to work effectively with end users of all skill levels and communicate technical issues in a way that non-technical individuals can understand
- Excellent communication and interpersonal skills
- An openness to learning new technologies
- Experience supporting Windows and Microsoft 365
Qualifications/Certifications
- CompTIA, Microsoft, Ubiquiti, FortiGate, and/or Datto certifications, or a desire to obtain them
Additional Requirements
- Some travel required – must have reliable transportation and a valid Driver’s License
- Position includes providing after-hours support in an on-call rotation
Design Data Corporation is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation.
Please complete the information below if you are interested in a career with Design Data Corporation.
