DESIGN DATA TOP

CAREERS

Thank you for your interest in joining the Team at Design Data Corporation!

Design Data Corporation is always in search of high-quality individuals who are excited about providing the best customer service experience to our customers.

Founded in 1984, Design Data Corporation has been driven by our mission to consistently deliver unmatched technology support and advising services to help our partners succeed. We view our role as a business partner and an extension of every client we serve. In a fast growing and constantly changing industry, our rapidly expanding organization works to provide IT solutions for a wide array of business partners include small and medium-sized businesses, and non-profit organizations. We pride ourselves on operating a superior service company and we want all of our employees to share in this pride.

Network Technician – Full-Time

Position Overview:

Our Network Technicians are responsible for providing both remote and onsite technical assistance and support related to computer systems, hardware, and/or software. You will respond to queries, run diagnostic programs, isolate problems, and identify and implement solutions for clients. Network Technicians must be able to work well with other IT professionals and have the ability to communicate clearly with both end users and executives.

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Job Duties and Requirements:

  • Maintain, identify, troubleshoot and analyze a wide range of server/computer & network related issues for our clients
  • Work intimately with PSA Ticket software and RMM tools to properly create, document and resolve support tickets
  • Consistently provide enthusiastic and exceptional customer service

Key Abilities Required:

  • Ability to work effectively with end users of all skill levels and communicate technical issues in a way that non-technical individuals can understand
  • Ability to collaborate effectively with teammates
  • Ability to learn quickly and face new challenges with a “can do” attitude

Technical Skills/Proficiences Desired:

  • Experience supporting Windows Servers 2008 – 2016, Windows / Mac OS, Hyper-V / VMWare, O365 and wireless

Preferred Qualifications:

  • Certifications including Microsoft, CompTIA, etc.
  • 2+ years of real-world IT support experience is preferred with both onsite and remote support experience
  • Possess and demonstrate a strong understanding of the critical need for cyber security
  • Possess and demonstrate a strong understanding of Disaster Recovery and Backup best practices

Additional Requirements:

  • Some travel required – must have reliable transportation and a valid Driver’s License
  • Position includes providing after-hours support in an on-call rotation

IT Account Manager – Full-Time

Position Overview:

As an IT Account Manager, you’ll perform a variety of duties related to maintaining and enhancing the relationship between Managed Services clients and Design Data Corporation. You will work closely with our customers to analyze their IT environment and make recommendations to improve their existing systems and enhance their security. This position involves close collaboration with team members to design individualized solutions to meet our clients’ needs.

The IT Account Manager is also responsible for developing new clients and partners through community outreach and marketing activities. The ability to identify potential new opportunities and continuously work at building a pipeline of stellar revenue opportunities is a must.

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Job Duties and Requirements:

  • Enthusiastically answers inbound inquiries and places outbound calls to service existing customers and and acquire new partners
  • Promptly responds to questions and concerns from partners, prospects and leads
  • Educates clients on best practices and solutions available from Design Data Corporation
  • Tracks sales opportunities, quotes, leads, etc., and follows through to ensure excellent service
  • Works closely with, and provides appropriate support for, the Service Desk and Project/Engineer Team to ensure efficiency and performance
  • Meticulously records all partner and lead interaction in various Design Data Corporation systems
  • Continuously communicates with clients to ensure they understand the role Design Data Corporation plays in maintaining and improving their technology environment
  • Regularly plans, coordinates, and leads Business Review Meetings with customers to review current IT needs, provide recommendations, and discuss long term strategic plans
  • Must have a passion and desire for learning new technologies and the ability to translate this knowledge into solutions that will benefit customers
  • Ability to respond after hours, when necessary, to customers to ensure prompt customer service and communication
  • Some travel required – must have reliable transportation and a valid Driver’s License

Skills and Qualifications

  • Above average understanding of computer hardware, systems, networks, security and software, with the ability to communicate with both IT Directors and Decision Makers
  • Extremely detail and task oriented to ensure clients are supported with the highest level of customer support
  • Ability to work independently, using good judgment and initiative, to accomplish short and long-range projects and anticipate likely needs
  • Team player committed to the success of the organization with proven track record of working effectively with cross functional teams
  • Excellent written/verbal communication skills, time management and interpersonal skills
  • Ability to multi-task and switch tasks frequently throughout the day is a must
  • Ability to establish and maintain good working relationships with a wide variety of contacts including employees, customers and vendors while dealing appropriately with sensitive and confidential matters under changing work priorities and critical deadlines
  • Ability to be flexible and apply above skills in a rapidly changing environment

Design Data Corporation is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation.

Please complete the information below if you are interested in a career with Design Data Corporation.