Thank you for your interest in joining the Team at Design Data Corporation!

Design Data Corporation is always in search of high-quality individuals who are excited about providing the best customer service experience to our customers.

Founded in 1984, Design Data Corporation has been driven by our mission to consistently deliver unmatched technology support and advising services to help our partners succeed. We view our role as a business partner and an extension of every client we serve. In a fast growing and constantly changing industry, our rapidly expanding organization works to provide IT solutions for a wide array of business partners include small and medium-sized businesses, and non-profit organizations. We pride ourselves on operating a superior service company and we want all of our employees to share in this pride.

Help Desk Technician – Full-Time

Position Overview:

Our Help Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, and/or software. You will respond to queries, runs diagnostic programs, isolate problems, and determine and implement solutions for clients. Work intimately with PSA Ticket software and RMM tools to properly create, document and resolve tickets for clients. The Help Desk Technician position includes supporting clients both remotely and onsite depending on customer needs. Help Desk Technicians must be able to work well with other IT professionals and have the ability to communicate clearly with both end users and executives.

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Duties and Requirements:
Job functions include maintaining, identifying, troubleshooting and analyzing a wide range of server/computer & network related issues for our clients.

Experience supporting Windows Servers 2008 – 2016, Windows / Mac OS, Hyper-V / VMWare, Wireless, and a strong understanding of security protocols, as well as Disaster Recovery and Backup best practices, are preferred.

– Great interpersonal and customer service skills a must!

– Enjoy working in a fast-paced team environment.

– Ability to work with end users of all skill levels.

– Able to learn on the fly and take new challenges head-on.

– Certifications including Microsoft, CompTIA, etc. are preferred.

– Some travel required.

– Experience providing end-user technical support is required.

– 3+ years of real-world IT support experience is preferred with both onsite and remote support experience.

Design Data Corporation is an Equal Opportunity Employer. Employment contingent upon successful completion of background investigation.

Please complete the information below if you are interested in a career with Design Data Corporation.